FAQs

Listed below are some of the questions that have been asked and the answers. These may address some of your own questions.

Questions


Answers

Why is Whirlpool recalling these dehumidifiers?
First and foremost, Whirlpool is concerned about the safety of its customers. For those who own one of the affected dehumidifiers, the company wants them to know that they pose a risk of fire which could result in property damage or personal injury. If you own one of these units please stop using it and unplug the dehumidifier immediately, then register the unit to arrange for free repair.
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Which dehumidifiers are being recalled?
Whirlpool is recalling approximately 1.4 million Whirlpool, Comfort-Aire and Sears Kenmore dehumidifiers. The dehumidifiers are white plastic, about 2-feet high and have a front-mounted water bucket. They have serial numbers that begin with QG, QH, QJ, QK or QL. The serial and model numbers can be found on a label located on the wall behind the water bucket.
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What exactly is wrong with the dehumidifier?
During operation of the dehumidifier, overheating can ignite internal components and cause a fire, which could cause personal injury or property damage.
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What could happen if customers do not get it fixed or replaced?
The appliance poses a fire risk, property damage or personal injury. Consumers who own one of the affected models should stop using the appliance immediately.
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What will Whirlpool do to fix the dehumidifiers?
Whirlpool will repair the unit free of charge and return it to a condition that is safe.
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When will Whirlpool fix the dehumidifiers?
Whirlpool is working as quickly as possible to rectify the problem. Call Whirlpool at 1-866-640-7139 to schedule service for the repair. The service provider will bring the repair kit with them to complete the repair.
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Do customers have to buy a new dehumidifier?
No. Whirlpool is offering free repair service to all customers that notify the company.
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How will customers know that their dehumidifiers are no longer a risk after they have been serviced?
The repair will eliminate the risk of fire. Once the unit is repaired a black dot will be placed on the unit next to the serial number. This will signal that the unit is safe to use.
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How do customers find the serial and model numbers?
The serial and model numbers can be found on a label located on the wall behind the water bucket.
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What should customers do if their dehumidifier does not fall within the recalled models?
If their dehumidifier is NOT on the list of recalled products, then their units are not part of the recall. They can continue to use them safely.
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Can customers still use their dehumidifier while waiting for repairs?
No. These dehumidifiers pose a fire risk. Customers should stop using them immediately.
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Can customers contact the place they bought their dehumidifier to schedule a service call?
No, consumers should not contact the establishment where they purchased the product. For more information, consumers can contact Whirlpool at (866) 640-7139 anytime or visit the web site at www.repair.whirlpool.com
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My unit is working fine do I really need to unplug it?
Yes. Consumers should stop using and unplug the dehumidifiers immediately, and contact Whirlpool to arrange for a free repair. For more information, consumers can contact Whirlpool at (866) 640-7139 anytime or visit the firm's web site at www.repair.whirlpool.com
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What can I expect as a result of the repair?
Please refer to the "Important Consumer Dehumidifier Service Repair Information" for more detail.
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Can I take the unit back to the store where I purchased it?
No, retailers are not prepared to take the units back. After you register your dehumidifier, Whirlpool will be mailing you a confirmation letter with instructions on how to schedule for free repair.
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Click below to identify and register your dehumidifier:


If you are experiencing problems on our Web site,
please call our Consumer Interaction Center at (866) 640-7139